Refund Policy
Overview
This Refund Policy explains how refund requests are handled for digital products and software
access purchased through the marketplace.
Because all products are delivered digitally, each request is reviewed individually based on the product type, delivery status, activation status, and applicable provider terms.
Digital Products
All products offered through the marketplace are digital. No physical goods are shipped.
Delivery may include:
- Software downloads
- Licence keys
- Account activation
- Subscription access
- Email instructions
- Provider-managed onboarding
Refund Eligibility
A refund request may be considered in situations such as:
- An accidental duplicate purchase
- An incorrect charge or billing error
- Digital access was not delivered
- A licence key or activation method does not work
- A verified technical issue prevents access to the product
- The wrong product was delivered
Refund eligibility is not guaranteed and depends on the circumstances of each order.
Non-Refundable Situations
A refund may not be available when:
- Digital access has been successfully delivered or activated
- A product has already been downloaded or used
- A licence key has been revealed or redeemed
- A subscription period has already started
- The request results from a change of mind
- The product does not meet personal preferences despite matching its description
- The refund period or provider conditions have expired
Applicable consumer rights are not affected where required by law.
Technical and Delivery Issues
Customers experiencing access or delivery problems should contact support before requesting a refund.
We may attempt to resolve the issue by providing updated instructions, replacement access details, or assistance from the original software provider.
Third-Party Products
Some products may be supplied, delivered, or supported by third-party software providers.
Refund eligibility for these products may depend on the original provider’s licensing terms, activation rules, and refund policy. Certain requests may require coordination with the provider.
Requesting a Refund
To submit a refund request, contact the support team and provide:
- Your name and email address
- Order number
- Product name
- Purchase date
- Description of the issue
- Relevant screenshots or error messages, where applicable
Providing complete information can help the request be reviewed more efficiently.
Review Process
Each refund request is reviewed according to:
- Order and payment records
- Product delivery status
- Activation or usage status
- Nature of the reported issue
- Product licence terms
Additional information may be requested before a decision is made.
Approved Refunds
When a refund is approved, it will normally be issued to the original payment method.
The time required for the funds to appear may depend on the payment provider, card issuer, or financial institution.
Policy Updates
This policy may be updated when marketplace operations, product delivery methods, provider
requirements, or applicable regulations change.
Contact
For refund-related questions or requests, please contact the support team through the website’s Contact page or support email.